Cohere
Type: Paid
Cohere helps CX teams resolve tickets faster while reducing costs, resulting in happier agents and satisfied customers
Features:
- Automatically resolve up to 60% of tickets
Provide instant, personalized answers to customers over any channel. Using AI that understands language, not just keywords. - Provide solutions, not just answers
Cohere helps you guide users through resolutions step-by-step, and even perform actions on their behalf. - Get started with your existing support resources
Instantly turn support articles and past conversations into personalized answers and accurate resolutions in a single click. - Understand and anticipate customer trends
Identify potential issues and content gaps with Cohere’s advanced analytics, and resolve them in just a few clicks.
